FAQ

Effective Date: 21/05/2025

At Stella Handcrafts , your privacy is important to us.

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website Stellahandcrafts.com or purchase our products.

1. Information We Collect

When you visit our site or make a purchase, we may collect the following types of information: Personal Information: Name, email address, phone number, shipping and billing address, payment details. Order Information: Products purchased, order total, purchase history.Website Usage Information: IP address, browser type, device information, and browsing behavior (via cookies and analytics tools).

2. How We Use Your Information

We use the information we collect for the following purposes: To process and fulfill your orders. To communicate with you about your orders or inquiries.To send marketing emails (only if you opt-in).To improve our website and customer experience. To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties only in the following circumstances:Service Providers: We use third-party providers for payment processing (e.g., PayPal, Afterpay, Visa, Mastercard ), shipping, and email marketing. Legal Requirements: We may disclose information if required to do so by law.

4. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and understand customer preferences. You can manage cookie settings through your browser.

5. Your Rights

Depending on your location, you may have the right to:Access the personal information we hold about you.Request correction or deletion of your information.Withdraw consent for marketing communications.To make such a request, please contact us at rokinaromas@gmail.com.

6. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:Email:rokinaromas@gmail.comMailing Address: 89 Lyon St Kihikihi